Terms of Service

Service Scope

U8VPN provides network acceleration for cross-border access and international route subscriptions, covering 90+ countries / 220+ routes, with support for Windows / macOS / iOS / Android / Linux. Subscription delivery, client downloads and order management are handled through the User Panel.

Subscriptions provide network connectivity only; they do not include memberships, content licenses or payment eligibility for third-party websites or apps. Access to a service also depends on its regional policies, account status and usage rules. Route coverage does not guarantee access to every service in every region.

Account and Subscription Rules

No email address is required to create an account; use a username and password. Keep your login credentials and subscription details secure. Do not disclose your subscription URL to others or post account details on public pages. If you notice an unusual login or a leaked subscription, update your credentials promptly and submit a support ticket.

There is no limit on the number of devices connected simultaneously. This allowance is for the account holder’s own devices; it does not permit reselling or renting out an account or sharing a subscription with others. You must not repackage the service as a standalone product or use a shared account in a way that disrupts other users’ connections.

Billing and Refunds

Monthly subscriptions: ¥9.9/month includes 60GB · ¥18/month includes 250GB · ¥28/month includes 500GB. Traffic resets monthly on the activation date. Mid-cycle upgrades are prorated based on the remaining days. Traffic packages: ¥158/300GB · ¥358/1000GB · ¥658/3000GB. They remain valid until used and never expire. Before placing an order, check the billing option, traffic allowance and order total.

Payment methods are Alipay / WeChat Pay / USDT. Order completion and subscription activation are determined by the order and subscription status shown in the User Panel. If the status is incorrect after payment, keep your payment record and contact support through a ticket for verification. Avoid submitting the payment again.

You may request a full refund for any reason within 7 days of your first payment. Submit a refund ticket through the User Panel, identify the relevant order and state that you would like a refund. You do not need to explain why you are dissatisfied with the service. Requests are reviewed against the order record; updates and the outcome will be provided through the ticket. These terms do not make a separate promise about processing time.

Lawful Use

You must comply with the laws and regulations that apply where you are located and to your activities, as well as the rules of the websites, apps and content platforms you use. You must not use the service for unlawful purposes, including fraud, accessing another person’s systems without authorization, distributing malware, violating another person’s privacy or intellectual property, or otherwise infringing the legal rights of third parties.

Do not misuse routes to conduct attacks, send spam or disrupt the normal operation of networks. You are responsible for determining whether the content you access and your use of the service are lawful. A subscription does not grant rights to third-party content or replace your legal obligations.

Availability and Limitation of Responsibility

Connection performance depends on factors such as your local network, carrier routing, route maintenance and the status of the destination service. U8VPN does not guarantee consistent performance at all times, in all regions or with every third-party service. Route information displayed in the interface is not a guarantee of speed or continuous availability.

If you have connection problems, first check your local network, update your subscription and switch to a suitable route. Then submit a support ticket with the error message to help troubleshoot the issue. Responsibility for effects caused by changes to third-party service rules, your device configuration or network failures outside the service’s control will be assessed based on the actual cause. These terms do not exclude any liability that cannot be excluded by law.

Account Termination and Changes to These Terms

If U8VPN identifies unlawful use, resale or sharing, attacks or another serious breach of these terms, it may suspend the relevant connections or terminate account services based on the risk. If you believe a decision was made in error or disagree with the outcome, you may request a review through a support ticket. Relevant orders and refund matters will be handled under the applicable rules.

When service rules change, this page will be updated along with the revision date. Important changes that affect subscriptions or user rights will be announced on the site or explained in the User Panel. Changes will not retroactively reduce rights attached to orders that are already in effect. See the Privacy Policy for details on personal information handling and the Plans page for subscription details. Questions about terms or orders can be submitted through User Panel support tickets.